Terms of Service

These Terms of Service ("Terms") govern your access to and use of CallPilot's AI phone-answering and calling service (the "Service"). By creating an account or using the Service, you agree to these Terms.

1. The Service

CallPilot answers and makes phone calls, screens and books callers with an AI voice, and gives you transcripts, scores, and bookings. Features may change over time as we improve the Service.

2. Your account

You must provide accurate information and keep your login secure. You are responsible for all activity under your account, and for the business content, scripts, and contacts you upload.

3. Calls, consent & compliance

You are responsible for using the Service in compliance with all laws that apply to calling and recording — including obtaining any consent required to call or record the people you contact. You agree not to use the Service for spam, harassment, fraud, or any unlawful communications.

4. Acceptable use

• Do not use the Service to break the law or infringe others' rights.
• Do not attempt to disrupt, reverse-engineer, or gain unauthorized access to the Service.
• Do not upload content you don't have the right to use.

5. Third-party services

The Service integrates with third parties (for example, Google Calendar, telephony, and email providers). Your use of those integrations is also subject to their terms, and connecting them is your choice.

6. Fees

Paid plans are billed as described at sign-up or in your order. Usage-based charges (such as call minutes) apply as stated in your plan. Fees are non-refundable except where required by law.

7. Disclaimers

The Service is provided "as is" without warranties of any kind. AI-generated responses and transcriptions may contain errors; you are responsible for reviewing outcomes that matter to your business. We do not guarantee that the Service will be uninterrupted or error-free.

8. Limitation of liability

To the maximum extent permitted by law, CallPilot will not be liable for indirect, incidental, or consequential damages, or for lost profits or data, arising from your use of the Service.

9. Termination

You may stop using the Service at any time. We may suspend or terminate access if you violate these Terms or misuse the Service. On termination, your right to use the Service ends.

10. Changes to these Terms

We may update these Terms from time to time. We will post the new version here and update the "Last updated" date above. Continued use after changes means you accept the new Terms.

11. Contact

Questions about these Terms? Email us at support@augmentasolutionsinc.com.